Customer 支持
Got a product related question? 我想下订单? Call us or e-mail us. Through A.Y. McDonald Mfg. Co.’s best-in-class customer service team, we ensure that you always talk with a live person, never a machine. Rest easy knowing that we have product specialists in each of our four product lines, along with websites packed full of product information and hundreds of downloadable files.
Here's our team!
Customer Service
Rob McDonald
首席执行官
Scott Knapp
执行副总裁 & 首席战略官
Chad Huntington
President
Charles (Chip) Piekenbrock
销售副总裁
Adam Laver
Central Regional Sales Manager
Doug McKinney
Eastern Regional Sales Manager
Mike McLeod
Western Regional Sales Manager
Erin Rauen
客户服务总监
Lee Leeser
客户服务经理
Angel Gaherty
Lead Customer Service Representative
Jenifer Pickel
Customer Service Representative
Rebecca Kilburg
Customer Service Representative
Jill Falaris
Customer Service Representative
Makayla Hentges
Customer Service Representative
Candice Keller
Customer Service Representative
Karl Koch
Customer Service Representative
Reed Stumpf
Customer Service Quote Representative
Brandi Herrald
Customer Service Quote Analyst
Cindy Cook
订单输入代表
Sammy Davis
订单输入代表
Nancy Duffy
订单输入代表
Angela Fluhr
订单输入代表
Product Management & Innovation
Doug Roush
Vice President of Product Development
Kelly Breitbach
Innovation Manager
Water Works
Jim Francois
水务澳门葡京赌场赢钱技巧经理
Ken Lenz
Water Works Senior Product Coordinator
Corrine Thielen
Water Works Product Coordinator
Stacey Gednalski
Water Works Product Coordinator
泵
Paul Pettinger
Pump Product Manager
Steve Potts
全国泵销售经理
Drew Waller
泵澳门葡京赌场赢钱技巧协调员
Phillip Wagner
泵澳门葡京赌场赢钱技巧协调员
Plumbing
Jenny Harrington
管道澳门葡京赌场赢钱技巧经理
Jordan Mays
Plumbing National Sales Manager
Paula Conrad
水管澳门葡京赌场赢钱技巧协调员
Natural Gas Products
Dustin Moor
天然气澳门葡京赌场赢钱技巧经理
Nicole Neuhaus
Natural Gas National Sales Manager
Sarah Bries
Natural Gas Product Coordinator
Product Training
Donnie Lathem
澳门葡京赌场赢钱技巧培训协调员
Calvin Williams
澳门葡京赌场赢钱技巧培训协调员
Who's the boss?
Here's a question I'll bet you could ask a thousand working people and never get the right answer. The question is:“Who’s The Boss?”
只有一个老板, and whether a person shines shoes for a living or heads up the largest corporation in the world, 老板还是老样子.It's The Customer!
The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. The customer doesn’t care if a business has been around a hundred years. The minute it starts treating them badly, the customer will put it out of business.
This boss, the customer, has bought and will buy everything you have or will ever have. The customer has bought all of your clothes, your home, your car, 孩子的教育, and your vacation. They pay all of your bills and they pay them in exact proportion to the way you treat them.
The person who works deep inside a big plant on an assembly line might think they’re working for the company that writes their paycheck, but they are not. They’re working for the person who buys the product at the end of the line, the customer. In fact, this customer can fire everyone in the company from the president on down. And they can do it by simply spending their money someplace else. This is one of the reasons why taking pride in the work we do is so important to us personally. Doing an exceptionally good job will not only bring joy and satisfaction, it will help get more customers, 保留我们已有的, and ensure that we continue to get a pay check from our bosses.
Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. They couldn’t - or didn’t - satisfy the customer. They forgot who the boss really was!
在一个.Y. McDonald we remind ourselves every day that the customer is the boss. It’s one of our core values and the reason we provide the best customer service in the business.